Rollover to Term 1 2023 - IMPORTANT INFORMATION
Updated: Nov 15
We're delighted to see the progress in everyone's swimming skills this term. Specially with summer just around the corner! We look forward to you continuing with us in Term 1, 2023.
PLEASE READ ALL THE FOLLOWING INFORMATION CAREFULLY AS IT INVOLVES AUTOMATIC BILLING OF YOUR ACCOUNT.
This Thursday 17 November, we process the rollover to Term 1 2023 (27 Jan to 6 Apr). As an existing student, you'll have priority selecting the best sessions for next term, including moving up levels where appropriate. Term fees remain $300 for group lessons, $800 for private lessons, and $285 for squad.
PLEASE LET US KNOW by 5pm Thursday 17 November if you will not continue swimming lessons in Term 1. You'll free up your spot for others to enrol and not be billed.
If you want to secure a spot in Term 1, you do not need to respond to this message. We'll roll you over in your existing timeslot. You then have one week (Friday 18 - Thursday 25 November) to move yourself to a different time and/or level before we open enrolment to new students. You'll also have priority to enrol another family member.
Please check student “Progress” in the Customer Portal. If a student's current level has been marked as "Completed" due to aging up or completing all the level achievements, you'll be able to move them to a class at the next level.
AUTOMATIC PAYMENT - FRIDAY 26 NOVEMBER
Unless you've informed us that you're not continuing, we'll automatically charge you the term fee on Friday 26 November using the payment details we have on file (as per our Terms of Service). Please ensure the payment method you've stored in your Fit2Swim account is correct, i.e.
• Sufficient funds in your bank account
• Credit card not registered as lost or stolen
We incur a penalty fee from your financial institution if your payment bounces back and we will unfortunately need to charge you an additional $10 for a failed payment.
FIRST LAP & ACTIVE KIDS VOUCHERS
If you haven't done so already, please send any First Lap or Active Kids vouchers to email@example.com and we'll credit your account before taking payment. Any vouchers we receive after 25 November will be used against Term 2 2023 or holiday intensives.
ANOTHER GREAT TERM AWAITS!
It's been wonderful having you at our centre! We look forward to another fantastic term of swimming and water safety education.
Dan, Jo and the Fit2Swim team