How to note absences and book make-ups
Updated: Oct 11
To ensure you get a make-up session for a missed swimming lesson please follow this process
Please do not notify us of absences and/or book make-up lessons via phone, text, email or verbally to pool staff. We deal with a very large number of students at our centre and rely on the online booking system to manage our sessions and schedule our staff. For that reason, all absences and make-ups must be booked via the Customer Portal.
Simply go to the Bookings tab, click on 'View and Manage' for the relevant session and click on 'Unable to Attend'. You will automatically be allocated a make-up voucher. Then click on 'Make a Booking', choose the make-up session and apply the voucher.
You must register an absence before a lesson to receive a voucher. To enable others to use your spot for for a make-up, we ask you to please provide at least 2 hours notice of any cancellation.
Our generous make-up policy allows two make-ups per term and must be used by the end of that term. Please take a moment to read the Absences and Make-Up Lessons section of our Terms of Service for a detailed explanation of our make-up policy.